Refund & Returns Policy

We want you to be happy with your purchase from Supreme Trading Cards UK. This policy explains how returns, cancellations and refunds are handled.

Returns Eligibility

We offer a 14-day return period. You have 14 days from receiving your order to notify us that you wish to return an eligible item.

Returned items must be in the same condition as received.

• Single cards must be returned in their original condition.

• Sealed trading card products must remain unopened and in their original sealed condition.

• Accessories must be unused, undamaged and returned in their original packaging where applicable.

Your statutory rights are not affected by this policy.

Unwanted Items

Eligible unwanted items may be returned within the applicable return period.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

We recommend using a tracked postal service when returning higher-value items.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If an item arrives faulty, damaged, or you receive an incorrect item, please contact us as soon as possible at sales@supremetradingcardsuk.co.uk.

We may request photographs of the item and packaging to help us assess the issue.

Where appropriate, we will arrange a replacement, refund or other suitable resolution. If a return is required because an item is faulty, damaged or incorrect, we will provide appropriate return instructions.

Pre-Orders & Unreleased Items

Pre-order items are charged at the time of purchase.

If you wish to cancel a pre-order before it has been dispatched, please contact us at sales@supremetradingcardsuk.co.uk.

Eligible cancellations made before dispatch will receive a full refund.

Once a pre-order has been dispatched, our standard returns policy applies.

How to Request a Return

To request a return, contact:

Email: sales@supremetradingcardsuk.co.uk

Please include your order number and details of the item you wish to return.

We will provide return instructions where applicable. Items should be packaged securely to prevent damage during transit.

Refunds

Once your return has been received, we will inspect the item and confirm whether the return has been accepted.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times can vary depending on your bank or payment provider.

Non-Returnable Items

We cannot accept unwanted returns of:

• Trading card products that have been opened or had their original seal removed

• Items that have been used, damaged after delivery or are no longer in their original condition

• Items returned outside the applicable return period, except where you have additional rights under UK consumer law

These restrictions do not affect your statutory rights where goods are faulty, damaged, not as described or otherwise covered by UK consumer law.

Contact Us

For questions regarding a return, cancellation or refund, please contact:

Supreme Trading Cards UK
Email: sales@supremetradingcardsuk.co.uk