Frequently Asked Questions

Are your products authentic?

Yes. Supreme Trading Cards UK is committed to selling genuine trading card products. Please see our Product Authenticity page for more information.

Where are you based?

Supreme Trading Cards UK is an independent online retailer based in Suffolk, United Kingdom.

We operate exclusively online and do not operate a public walk-in store.

Do you ship from the UK?

Yes. Customer orders are dispatched from the United Kingdom.

Which countries do you deliver to?

We currently deliver to UK addresses only.

How quickly do you dispatch orders?

Orders are typically processed and dispatched within 1 working day.

Pre-order products are dispatched once the stock has arrived and is ready for fulfilment.

Which delivery service do you use?

We use Royal Mail for UK deliveries.

Standard delivery is £4.50, with an estimated delivery time of 2–4 working days.

Orders over £55 qualify for free delivery.

Please see our Shipping Policy for full delivery information.

How are orders packaged?

Orders are securely packaged to help protect trading cards, sealed products and accessories during transit.

Do you accept returns?

Yes. Eligible items can be returned in accordance with our 14-day returns policy.

Sealed trading card products must remain unopened and in their original sealed condition for an unwanted return.

Please see our Refund & Returns Policy for full details.

Can I cancel a pre-order?

If your pre-order has not yet been dispatched, please contact us as soon as possible.

Eligible pre-order cancellations made before dispatch will receive a full refund.

When am I charged for a pre-order?

Pre-orders are charged at the time of purchase. This allows us to secure incoming stock with our suppliers ahead of release.

What payment methods do you accept?

We accept major debit and credit cards, including Visa and Mastercard, as well as PayPal where available at checkout.

Available payment methods are displayed during checkout.

How can I contact you?

For questions regarding products, orders, deliveries or returns:

Email: sales@supremetradingcardsuk.co.uk
Telephone: 07709 276025

Our normal customer support hours are Monday–Friday, 9:00am–5:00pm (UK time).